Book your Frankston experience with us...

Frankston’s Visitor Information Centre and Visitor Services is supported by a team of 30 volunteers who donate their time to be ambassadors for Frankston city.

Volunteering is a great way to share local knowledge, which helps visitors and local residents make the most of their time in our city.

Volunteers provide assistance with:

  •     Face-to-face customer service
  •     Collection and entry of visitation statistics
  •     Brochure management
  •     Information about the local area
  •     Ticket and retail sales

Volunteers also participate in regular tours of the local and Mornington Peninsula regions, networking with other volunteers, tourism operators and further training opportunities.

New volunteers are always welcome to join the enthusiastic, fun and friendly team. Being at the forefront of tourism activity in the region, you may be surprised to learn about the diverse attractions, activities and events that make our city so great.

Volunteering opportunities include:

  •     At the Visitor Information Centre at the Frankston Waterfront
  •     As a seasonal Roving Ambassadors at events, festivals and in peak visitor destinations across Frankston city

To register your interest and to apply to become a Volunteer, download and complete the Volunter Application Form. To find out more about being a Volunteer at the Visitor Centre, download and read the Volunteer Role Statement. Please return the application form to the Visitor Information Centre, either via email or in person. Upon request, we can post the Volunteer role statement or application form to you, or you may come into the Visitor Centre to pick up a copy.

If you are interested in learning more and chatting to us about becoming a volunteer with us, please phone 1300 322 842, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., or drop by the Visitor Centre at 7N Pier Promenade, Frankston. 

Hear from our local experts about why they love being part of Tourism in Frankston City

frankston visitors information centre volunteers