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Hire an E-Bike

150 pedal-assisted e-bikes are now available to help you explore Frankston City’s abundant parks, playgrounds, local businesses and attractions, in a sustainable and active way.

Pick up from over 30 locations, easily located through the Neuron Mobility mobile app. 

Imagine riding across town and exploring the city's laneways and dining hotspots with ease. Stop for a spot of lunch, some shopping, then cruise over the Sweetwater Creek or along the boardwalk to Olivers Hill.

See more, do more and feel great doing it! 

Read more about how it all works below..... 

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Are the E-bikes available now?

E-bikes are available as of Friday 21st January 2022.

How long will pedal-assisted e-bikes be available in Frankston City?

Initially, Frankston City Council has come to an agreement with Neuron Mobility for a 12 month trial – from January 2022 to January 2023. Should the trial prove successful, based on popularity, user experience, community feedback and limited damage/littering, we would investigate options for longer terms plans.

How do I book an e-bike? 

Download Neuron Mobility's app (from Google Play or App Store) and create an account

Does there any costs to use the e-bikes? 

Yes.

Choose from Pay-As-You-Go or purchase a Neuron Pass (best value). 

Pay-As-You-Go: $1 to unlock the e-bike and 45 cents per minute thereafter. 

Neuron Pass: Choose between the 3-day pass ($25), Weekly ($33), or monthly ($99). Ride as many time as you want for up to 90 minutes per day. This option eliminates unlocking fees and can save you up to 96%. 

Concessions: Available for students, Seniors and residents in Carrum Downs, Skye, Sandhurst, Frankston North, Karingal and Langwarrin.  

How much money has this cost rate payers?

There is zero cost to rate payers. Riders pay fares to Neuron Mobility direct.

How much money is Frankston City Council making from the e-bikes?

Frankston City Council does not make any money from the Neuron Mobility pedal-assisted e-bikes. Riders pay fares to Neuron Mobility direct.

How fast do the e-bikes go? 

The e-bike motor provides power-assist until it reaches 25 km per hour. Using GPS and geolocation technology, the bikes' speed is limited in specific locations across the municipality for safety reasons. These slow-zones will be set by Council and work in conjunction with GPS and geolocation. 

Do you need a permit to ride?  

Permits for Neuron Mobility pedal-assisted e-bikes are not required, therefore making them available to everyone over the age of 18 years.
Permits are still required to operate a privately-owned electric bike in Frankston city.

Where do I pick-up a bike?  

There are 30 dockless parking stations across the municipality. Download the Neuron App to find locations. 

Where can I ride the e-bikes? 

The e-bikes are for use within the identified geo-zoned riding area, which can be located in the Neuron app. The initial 12 month trial incorporates Seaford, Frankston North, Frankston, Frankston South. If the trial is a success, we would hope to bring additional pedal-assisted e-bikes to Skye, Sandhurst, Carrums Downs, Baxter, Langwarrin and Langwarrin South. When a rider approaches a no-riding zone, the motor will safely shutdown.

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Why isn’t my suburb included in the designated riding area?

We have a set number of e-bikes during this 12 month trial period. Spreading the bikes too thinly throughout the Municipality will result in a poorer user experience if people cannot access a bike.

We have initially identified a zoned area which has the highest probable chance of usage, but we do have the opportunity to move into additional locations depending on customer demand.

We will be constantly monitoring and adjusting the riding zone throughout the trial, with feedback from users and the wider community.

Where do I park the e-bike when I am finished using it?

The pedal-assisted e-bikes can be parked in any location within the designed riding zone, however we would encourage riders to return the e-bikes to one of the 30+ convenient, incentivised and dockless parking stations across the municipality that will be visible to riders in the Neuron app. 

What safety features do the e-bikes have? 

Each pedal-assisted e-bike is equipped with a 000 emergency button which can tell if someone has had a fall and helps the rider call emergency services. Voice Guidance educates and warns riders on how to ride safely. The 'Follow my Ride' function allows riders to share their trip with friends and family in real-time, for added safety and peace of mind. 

The Neuron operations team works around the clock doing safety checks, changing batteries and cleaning the pedal-assisted e-bikes.

Do I need to supply my own helmet? 

No. A Neuron Mobility cycle helmet accompanies each e-bike and can be unlocked and re-locked during trips via the Neuron Mobility app. Riders do not need to provide their own helmets. 

How will the ongoing location of the e-bikes be managed? 

Each e-bike is fitted with GPS and controlled geo-fencing to ensure that bike locations are always known. At the end of each day, Neuron Mobility's 24/7 operations team collects and returned the e-bikes to the 'preferred parking' areas, ready for the next user. Every e-bike also has topple direction which means that if they are left on their side, the Ground Team gets an alert and moves to reposition it safely. 

What sort of sustainability credentials do the e-bikes have? 

Neuron Mobility e-bikes are carbon neutral, emission free and charged using 100% renewable energy - in alignment with Frankston City Council's Zero Emissions Strategy. 

How do we know the e-bikes are safe?  

The Neuron Operations Team works around the clock changing batteries and conducting safety checks, in addition to cleaning the e-bikes. 

What about COVID-safety hygiene features? 

Neuron's Sanitisation Teams will be working around the clock to keep e-bikes germ-free, using hospital-grade disinfectant, approved by The Australian Therapeutic Goods Administration (TGA), to kill a broad range of bacteria and viruses including COVID-9. There are also reminders in the app. Additionally, rider and trip-data can help with contact tracing if required. 

Head over to Neuron Mobility e-bikes to read more about their release in Frankston.