Important information about the coronavirus (COVID-19) outbreak

Please be aware that many businesses and attractions may be affected by COVID-19 restrictions. Please contact the business directly or check their social media pages from the most up to date information regarding opening times and services.

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We embrace our commitment to be community leaders by implementing and demonstrating environmental sustainability thinking and practice in all aspects of our business. Our community facility fosters sustainable regional tourism.

In 2013/14 our electricity use declined by 2158 kWh and our overall carbon footprint was 43.65 tCO2e.

We employ a local workforce comprising of 7 staff and 30 volunteers.

Our core values provide a framework for our decisions, priorities and actions.  The values important to the Frankston Visitor Information Centre are:

Customer Service Excellence
We are dedicated to satisfying customer needs and honoring commitments that we have made to them. 

View our Customer Service Charter.

Community and Environment
We strive to help and improve the communities where we work and live. We are concerned about the environment and promote the use of recyclable products and renewable energy.  
View our Environmental Sustainability Commitment Statement.
Alignment and Accountability
We accept responsibility for our actions. We make and support business decisions through experience and good judgment.

Our team is supportive of each other’s efforts, loyal to one another, and care for each other both personally and professionally.
We are flexible, helping team members strike a healthy work and life balance.

We act with honesty and integrity, not compromising the truth.
Passion for Results
We show pride, enthusiasm and dedication in everything that we do. We are committed to selling and delivering high quality products and services.

We treat our team members, customers, partners and suppliers with mutual respect and sensitivity, recognising the importance of diversity. We respect all individuals and value their contributions.

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